Reference

What Governs Your Account on lexistogel

Every account on lexistogel operates under a defined set of terms — covering how we handle your data, how your wallet activity is recorded, and what applies when you access the platform from Indonesia.

Jurisdiction-dependent accessAccount data policyDANA, OVO, GoPay wallet termsCookie and session handlingUser rights on request
lexistogel What Governs Your Account on lexistogel
LEGAL CONTACT PATHS

Reach Us on Policy and Account Rights

If you have a question about how your data is used, want to request a copy of your records, or need to dispute a term, our support team handles legal queries through the channels below. We aim to respond to formal data requests within the timeframe set by our operational standards.

Live Chat Open the chat widget from any page in your account dashboard. Route your query to the Legal or Account Rights topic for direct handling by the right team.
Email Support Send your legal or data request to our support email listed in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster verification.
Account Help Centre Our Help Centre holds policy documents, data request forms, and account-closure procedures in one place — accessible after you log in to your registered account.
DATA AND SECURITY

How We Handle Your Account Information

Security and data handling are applied consistently across every account — whether you deposit via DANA, OVO, or GoPay. Here is what we do and how you can act on your rights.

Cookie and Session Data

We use session cookies to keep you logged in and to remember your lobby position. You can clear these through your browser settings at any time without affecting your account balance.

Account Security Practice

Login requires OTP verification tied to your registered mobile number. We do not store your wallet PIN — DANA, OVO, and GoPay authorisation happens entirely within each wallet app.

Data Retention Policy

Transaction records are retained for the period required by our compliance obligations, then deleted or anonymised. You can request a summary of your stored data through the Help Centre.

Right to Request Changes

You can request correction or deletion of personal data by contacting support through live chat or email. We process verified requests within our stated operational response window.

Common Questions About Your Rights and Our Policy

These are the questions we receive most often about legal terms, data rights, and account access. If yours is not listed, reach us through live chat or email from your account.

Access depends on local law and is available only where eligible regions permit. We do not extend services to areas where local regulations prohibit it.

We record the transaction amount, timestamp, and wallet type — DANA, OVO, or GoPay. We do not store your wallet PIN or full account number from those apps.

Log in, open the Help Centre, and submit a data request form. Our team will verify your identity against your registered email or mobile number before releasing any records.

Yes. Submit a deletion request via live chat or support email. We will confirm the request, close the account, and delete or anonymise your records per our retention policy.

We notify active accounts via the registered email or in-app notification channel. Continuing to use the platform after an update means you accept the revised terms.

Contact us first through live chat or support email with your concern. We have a formal dispute path for data-handling complaints, handled by the account rights team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.